ABSTRACT
BACKGROUND: The coronavirus disease-19 (COVID-19) pandemic in Indonesia forced the local community to live in a New Normal era with several rules and health protocols that control the community's behavior on COVID-19 prevention and control. This policy enabled several districts in Indonesia to reopen their travel and tourism sectors including Banyuwangi. Although the Banyuwangi Government already taking action in the implementation of the New Normal in the travel and tourism sectors, the COVID-19 trend in Banyuwangi was significantly increased. This suggest that the violation to health protocols and new normal policy could exist in Banyuwangi. AIM: This study aimed to identify the predisposition, enabling, and reinforcing factors in the COVID-19 prevention and control behavior and analyze factors that associated with the COVID-19 prevention and control behavior in Banyuwangi district local community. MATERIALS AND METHODS: A cross-sectional study design was conducted. The data were obtained through online survey that was disseminated to Banyuwangi district local community. A descriptive, linear regression, and logistic regression analysis was applied. RESULT(S): The knowledge and attitude on COVID-19 preventive behavior of the 352 respondents in this study were poor and adequate, respectively. The predisposition factors associated with the COVID-19 prevention and control behavior in this study were sex (p = 0.005), level of education (p = 0.028), knowledge (p = 0.015), and attitude (p <= 0.01). The reinforcing factor associated with the behavior was support from family (p <= 0.01), key opinion leader (p = 0.02), and health worker (p = 0.05). Health facility and infrastructure were also found to be associated with the behavior (p <= 0.01). CONCLUSION(S): Several approaches and commitments from the policymakers to strengthen those factors are required to improve the behavior on COVID-19 prevention and control.Copyright © 2023 Ernawaty Ernawaty, Nabilla Belqys Dherindri.
ABSTRACT
Indonesia is experiencing tremendous growth in the area of online transportation. The community desperately needs online transportation services since they are convenient, inexpensive, safe, and quick to use. Price, service quality, trust, and customer satisfaction will influence customer loyalty in the online transportation industry in Indonesia, and this study investigates how the COVID-19 epidemic has impacted online transportation in the country. We must maintain customer loyalty for customers to continue to use their online transportation services. Customer loyalty is believed to be a critical factor in the performance and profitability of online transportation businesses. This study aims to investigate customer loyalty in the online transportation industry based on customer satisfaction. This study gathered and evaluated 574 responses from all around Indonesia using the SMART PLS 3 software application. The study's findings demonstrate that variable price and service quality positively and statistically significantly impact customer satisfaction. Furthermore, variable trust does not affect and is not statistically significant in customer satisfaction. Finally, the variable of customer satisfaction has a positive and statistically significant impact on customer loyalty. © 2021 IEEE.